Shipping & Returns

Shipping
Please note that most of our items are made-to-order, ensuring that each product is created specifically for you. Due to the personalized nature of our process, production times may vary. However, rest assured that our dedicated team is committed to delivering excellence with every order.

  • We process orders promptly and offer various shipping options.
  • Estimated Production Time: Typically takes 5-10 business days.
  • Shipping Time: Varies by location; expect 3-7 business days for domestic shipping and longer for international orders.
  • International shipping is available, and customers may be responsible for additional customs or import duties.
  • Once shipped, you'll receive tracking information via email.

Lost or Stolen Packages
Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the carrier directly to file a claim. We recommend ensuring that your delivery address is secure and accessible.

Returns & Exchanges
We aim for your satisfaction. However, returns and exchanges are not supported for size, color, or change-of-mind reasons. For damaged or manufacturing errors, contact us within 30 days of product delivery. In such cases, we offer free replacements or refunds.

Cancellation Policy

  • Order Cancellation: You can cancel your order for a full refund if it hasn't been processed or shipped. To request a cancellation, please contact our customer support team as soon as possible.
  • Processing and Shipping: Once your order has been processed or shipped, it cannot be canceled.
  • Refund: Upon a successful order cancellation, you will receive a full refund to your original payment method.

Contact Us
If you have any questions or need to cancel an order, please reach out to our customer support team by using the “Need Help?” feature or by filling out the contact form. You can also email us at TheMcMillionairesCollection@gmail.com.

Customer Support Hours
Our team is available Monday to Friday, 9 AM - 5 PM EST. We strive to respond to all inquiries within 24 hours.

Frequently Asked Questions

  • What should I do if I receive the wrong item?
    Please contact us within 30 days, and we’ll resolve the issue promptly.
  • Can I change my order after it’s been placed?
    Once an order is in production, changes cannot be made. Please contact us immediately if you need assistance.